Support Packages
WMS offers unlimited no-charge usability support via toll-charge call for the first 2 months after installation. Support after this time is based on an hourly rate. Support contracts after this period are available on three distinct Support Packages (Bronze, Silver, Gold). These are available for 1 year terms.
For support schedule details see the available support packages.
Email: sales@wms4wine.com
Phone: 604-530-4218
or 604-802-6358
Technical Support
Email: support@wms4wine.com
Phone: 604-802-6358 (during our support hours)
- Standard support hours are 7:00 A.M. to 6:00 P.M. Pacific Standard Time (PST), Monday through Friday, excluding holidays.
- For Saturday, the standard support hours are 9:00 A.M. to 5:00 P.M. (PST).
Provisions
- Every email/phone call will be attempted to be answered within 24 hours.
- Requests for enhancements to WMS are not included in any of the support packages.
Enhancements to WMS may be requested to The Wine Management by completing the form "Enhancement/Error Request" on the Administrative Switchboard in WMS. Complete this form, print and fax to The Wine Management System at 604-533-6729. The technical department will respond to your request within 7 days with an estimate for the enhancements.